Running a Senior care enterprise is very challenging. In addition to ensuring business growth, operators often need to make decisions to keep up operational productivity of functional areas of their business and improve the key performance indicators of key areas such as staffing, care quality, resident satisfaction, housing, financial planning and more.

However, these decisions can only be effective if they are well informed by up-to-date intelligence on key business indicators about all facets of the senior enterprise may it be an assisted living facility, CCRC, skilled-nursing facility, etc. And this information can only be gathered by systematically leveraging this data in various IT systems and applications, analysing, and making sense of it.

However, many operators and key decision makers in medium and small-scale senior care enterprises, lack the ability to track up-to-date, consistent, and accurate business intelligence, making them poorly informed to make business and operational decisions.

What are the problems?

Senior providers often:

• Lack a specialized team: Analysing data and generating effective business insights requires specialized IT skills. However, many senior care enterprises do not have any dedicated IT team to do this. They often have minimal IT staff who most of the time are focused on keeping up essential IT systems across their facilities, leaving very little bandwidth to analyse data, and generate reports and dashboards.
• Take significant Time and effort in surfacing metrics independently: Functional heads often end up having to perform their own data analysis and create charts and reports. They spend significant amount of time pulling out data from applications onto excel sheets, clean it up for data integrity and perform basic calculations on the data to showcase some KPIs (e.g.: turnover rate for staff, etc). Further they are only able to do basic calculations on metrics and lack the technological support to generate hidden insights. This eats up a lot of time for functional and operational teams from being able to manage their day-to-day activities.

What does this lead to?

This leads to multiple issues that can lead to decision making that relies on slow, inaccurate, and incomplete information:

1. Difficulty in creating and tracking metrics consistently: As operators have to create ad hoc individual reports and charts, this makes it difficult to track those metrics consistently across a period and calculate metrics that involve complex calculations.
2. Inability to get comprehensive KPIs & insights: Reports created from individual data sources within functional applications (e.g.: Staffing team might have separate applications for hiring and staff scheduling that generates its own data) can only give specific metrics that are related to the data. These metrics only give a partial view of the state of your operations and often lacks ‘stitched’ insights needed to make effective changes across the function and the enterprise. But to get a comprehensive view of your business requires KPIs that are generated by integrating data from multiple sources and systems (e.g.: staffing, clinical operations, etc), which is no easy task for senior providers.
3. Lack of Discovery of performance improvement opportunities: Operators need to be able to identify opportunities for performance improvements, so that they can intervene with the right informed strategies. However, by not leveraging business intelligence (BI) tools to harness data for generating insights, senior operators lack the granular intelligence that can pin-point the causes of specific issues (eg: the specific facility that has the highest fall rate or infection rate).

What medium and small-scale senior operators need is the ability to quickly and cost-effectively generate high confidence & comprehensive insights and KPIs that can inform all their decisions and uncover opportunities for performance improvements with technology. This is where a BYOD solution can be a game changer.

The Solution- a BYOD solution

What is BYOD?

BYOD stands for Bring-Your-Own-Data. A BYOD solution enables senior enterprises to simply use data from any of their existing applications, effortlessly converting it into dashboards & reports for actionable intelligence. 

It provides a simpler approach for senior care providers to harness the power of their data for insights and inform decision making.

How will BYOD work?

Step 1: Simply bring any form of your data from your existing applications and IT systems- like internal apps, EMR, ERPs and file formats like csv, flat files, batch data, etc.

Step 2: We use OwlHealth&Care’s solution to clean your data by applying data quality & integrity checks. The data is then stitched together through intelligent assembly and leveraging our complex modelling techniques.

Step 3: We analyze the stitched data to power 300+ KPIs and visualize 25+ pre-built dashboards across staffing, operational, care quality and financial planning areas.

Step 4: We use AI technologies for identifying patterns, correlations, anomalies in your data and uncover hidden insights.

Step 5: Your team will have ready-to-go dashboards with essential KPIs and AI capabilities helping them surface granular insights for making better day-to-day decisions.

How BYOD benefits senior operators

BYOD helps you to quickly get insights from your data, for confident decision making and performance improvements across your enterprise. Let’s see what this translates to, in detail:

1. Faster Insights for Faster decisions: With a BYOD solution, you can start using pre-built dashboards and reports, and see insights within a matter of days, not months. You don’t need to create ad hoc reports and charts ever again.
2. Empower frontline staff: With up-to-date intelligence at their fingertips, senior care teams get full visibility of their KPIs and can track them constantly. This empowers them to make quicker and informed decisions for managing their day-to-day operations.
3. Guide performance improvements: With the capability to surface metrics and dive into granular information about functional operations, you can easily identify the inefficiencies and issues in the facilities and craft strategies for improving the operational performance. For e.g.: You can identify the causes of Staff turnover and identify patterns pointing to any specific job characteristics. Using this intelligence, you can devise employee engagement strategies targeted at addressing their concerns, improving morale and reducing turnover rates.  Without the capability, you can never uncover these in-depth insights.
4. Eliminate investment in complex IT and data systems: With a simple solution like BYOD, you just need to bring the data. Don’t have to think about buying and integrating multiple tools, modernizing technology or put it on intermediary data storage systems and deal with compliance measures. We take care of this.
5. Reduced dependency on IT team: You also avoid the headache of finding and hiring the right experts in data analysis and technologies.  
6. Save Time & Cost: You manage your day-to-day business by do what you do best. By leveraging a quick and cost-effective BYOD solution, you can save all the time and cost, while we take care of the complexities in bringing you the insights.

Getting Started

We at OwlHealth&Care developed the BYOD solution with pre-built dashboards and KPIs with the goal of helping senior care operators to quickly leverage their data for transforming their business for the better.

To explore our 25+ Business intelligence (BI) dashboards for senior care- staffing, care quality, operational and financial insights, click here to learn more.

If you are interested in having a quick demonstration of our BYOD solution, please contact here .

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